Request account and data deletion

You can request deletion of your FareRyder rider or driver account and associated personal data without installing or signing in to the app.

Send a request to Support

This form saves a request in FareRyder Support’s operations inbox. You do not need to sign in. Support must verify that you control the account before making changes.

Submitting a request does not immediately close your account or delete data. Save the reference shown after submitting. There is no automatic confirmation email.

What the request covers

Ask Support to review your account profile, contact details, saved places, location history, ride records, uploaded files, support messages, and other associated personal data. Account closure alone does not erase every associated record.

Support must assess any information that needs to be retained for legal, accounting, security, fraud prevention, or unresolved transaction reasons and explain the applicable scope and retention period when responding. Records held by transportation, payment, or communications providers may require separate provider action.

If you have an active ride, payment issue, or dispute, mention that there is an unresolved matter without including sensitive details. Sending this request does not cancel a ride or resolve a payment.

Read the FareRyder Privacy Policy for more information, or use Contact if you need help reaching Support.